Shipping Policy

1. Purpose and identification

This policy explains delivery arrangements for B2C purchases from Judit Fernández Irizabal, a sole trader operating under the Y.5 Perfect Skin name, with Spanish tax number 20188278-M and address at Ruamayor 3, 39008 Santander (Cantabria), Spain. It supplements the General Terms of Sale and Returns Policy.

The version applying to an order is the one made available before payment, together with the delivery option, price and information accepted for that order.

2. Destinations and delivery restrictions

• Commercial launch is intended only for delivery addresses in Spain.
• The country, postcode and address must be supported by the current commercial and logistics configuration. A country appearing in informational content cannot be used for an order unless enabled at checkout.
• Mainland Spain and the Balearic Islands may receive automatic quotes where coverage exists. The Canary Islands, Ceuta and Melilla also require a compatible tax, customs and carrier workflow.
• Y.5 may temporarily exclude a postcode where no safe service is available or the applicable price, restrictions or procedures cannot be properly disclosed.
• A customer resident in another EU country may purchase on the same terms using a supported Spanish delivery address; this does not require Y.5 to arrange cross-border delivery outside its active areas.

3. Options and carriers

Available options are calculated during checkout according to destination, products, quantities, parcel format and carrier configuration. Where available, the relevant carrier, service, price, tracking, signature and estimated timeframe are displayed. Requesting options does not create a shipment or reserve capacity until the order is confirmed.

The selected option is validated again on the server before payment. If the basket, address or quote changes or expires, a new option must be selected. Y.5 will not later substitute a materially inferior service. If the accepted option becomes unavailable and the change is material, Y.5 will inform the customer to obtain agreement or allow cancellation and the applicable refund.

4. Price and free delivery

• The delivery charge collected by Y.5 is displayed separately and included in the final total before payment.
• The price may vary by destination, option, weight, dimensions, service surcharges and current commercial rules; the browser does not determine the amount.
• Free delivery applies only where checkout expressly displays it for that order under an applicable threshold, voucher or promotion.
• The threshold may be general or specific to a country, archipelago, autonomous city or other region. A region may be excluded from free delivery where its cost or special handling so requires.
• An expired quote or provider failure does not automatically become free delivery or permit a charge different from the amount accepted.
• Destination taxes, duties, clearance and import charges are addressed separately in section 11.

The final amount can be checked at checkout before any payment obligation is created.

5. Preparation and dispatch

• Preparation begins after payment is confirmed and the order can be fulfilled safely. An unconfirmed payment attempt or authorisation does not start dispatch.
• No fixed preparation period is published until sufficient operational evidence exists. The date or estimate displayed for the order prevails over earlier general references.
• An order will not be dispatched while an open payment, inventory, address, adjustment or fulfilment issue prevents correct delivery.
• Each paid recurring replenishment cycle creates a separate order and delivery. B2B and phone orders may have specific logistics terms.
• Non-working days, local holidays and peak periods may affect an estimate, but do not remove the agreed deadline or rights arising from delay.

6. Delivery time

Checkout and, where applicable, the order confirmation display the estimate or date available for the selected service. If a date or window is expressly identified as a delivery commitment, that is the agreed deadline. Unless another period is agreed, Y.5 will deliver without undue delay and no later than 30 calendar days after the contract is concluded.

Carrier estimates are not guaranteed dates unless expressly stated. If delivery by a specific date is essential, the customer must communicate this and obtain Y.5's confirmation before payment; a unilateral order note does not by itself turn that date into an agreed deadline.

7. Address, access and changes

• Customers must check the name, telephone number, street, number, postcode, city, province and access details before payment.
• An address change may be requested through support as soon as possible. Y.5 will try to apply it if the order has not shipped, but cannot guarantee changes once carriage has started.
• Y.5 will not ask a carrier to deliver to another address without validating that the requester is authorised and the change is operationally safe.
• Where an incorrect or inaccessible address attributable to the customer causes a parcel to be returned, Y.5 will contact the customer to agree redelivery or the applicable solution. Only new costs that are actual, proportionate, disclosed in advance and accepted may be charged where permitted by law.
• An address issue does not automatically permit amounts to be withheld or customer rights to be cancelled; it will be resolved according to the order's actual status.

Request order support

8. Tracking and split deliveries

Where the service includes tracking and Y.5 receives a valid reference, the customer may receive it by email and view it in their account. The first update may take time to appear and carrier statuses are operational information. If a status does not reflect what happened, the customer should report it so Y.5 can investigate.

An order may be split into several parcels where necessary. Y.5 will provide information when available and will not later charge more than the accepted delivery amount. Each parcel has its own tracking and risk passes only for goods of which physical possession has been acquired. Partial delivery is not evidence that the remaining goods were delivered.

9. Delivery and transfer of risk

Where Y.5 arranges carriage, the risk of loss or damage remains with Y.5 until the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the goods. If the consumer independently appoints a carrier that was not offered by Y.5, risk passes when the goods are handed to that carrier, without prejudice to the consumer's rights against it.

Carrier records, signatures or delivery scans may be used to investigate and document delivery, but do not prevent a consumer from challenging an incorrect record or reduce statutory rights.

10. Delay, non-delivery and incidents

• If Y.5 expects not to meet the agreed deadline, it will inform the customer without undue delay and provide an updated position.
• Where delivery is late, the consumer may require an appropriate additional period. If that period is also missed, the consumer may terminate the contract and receive a refund without undue delay.
• No additional period is required where Y.5 has refused delivery or where the date was essential and accepted before contracting, in the circumstances provided by law.
• Visible damage, a tampered parcel or damaged, incorrect or missing goods should be reported as soon as possible to preserve evidence and facilitate a carrier claim.
• Prompt reporting is a recommendation, not an expiry period, and does not reduce withdrawal, legal guarantee or lack-of-conformity rights.

The procedure starts through the order support portal. Remedies and refunds are described in the Returns Policy.

11. Canary Islands, Ceuta, Melilla and customs

Shipments from mainland Spain or the Balearic Islands to the Canary Islands, Ceuta or Melilla may require customs formalities and may be subject to IGIC, IPSI, clearance, carrier handling or other applicable charges. Checkout or the pre-contract information must identify included amounts and, where a charge cannot reasonably be calculated in advance, clearly warn that it may be payable.

12. International modules and B2B

Orders by professionals, companies and distributors are governed by their B2B agreement, price list and specific logistics terms. This B2C policy does not automatically extend consumer-only rights to them.

13. Related documents, contact and changes

For a delivery question or issue, use order support or write to pedidos@y5perfectionskin.com quoting the order reference. Do not send full payment details or unnecessary information.

Later changes do not alter delivery terms accepted for an existing order unless required by law or validly agreed with the customer. New versions will state their effective date.