Frequently asked questions

Preparation begins after payment is confirmed. The available option and timeframe depend on the destination, order and carrier and are shown during checkout; unless another period is agreed, delivery will take place within 30 calendar days.

The threshold depends on the delivery country. Current rules: Spain: from €200.00. If a destination is not listed, the delivery charge shown during checkout applies.

We currently ship to Spain. Final availability is confirmed during checkout.

You will receive a tracking email when the order ships. You can also check its status in My orders.

Request the change through support using your order number and SOP code as soon as possible. We will try to update the address if the order has not yet shipped.

You have 14 calendar days from receipt of the order to exercise your right of withdrawal, in accordance with Spanish consumer regulations.

Start the return from the order portal. You will need the order number, purchase email and DEV code included in the order email. You can also read our returns policy.

For hygiene and health reasons, opened or used cosmetic products CANNOT be returned under the right of withdrawal, unless they are defective, arrived damaged or do not match the order.

We will process the refund without undue delay and, in any event, within 14 calendar days of you communicating your decision to withdraw. We may withhold it until we receive the product or proof of return shipment. It will be made using the same payment method used for the purchase.

Our formulas are developed to be well tolerated by most skin types. Check each product description for its active ingredient profile and recommended skin type.

Yes. Y.5 Perfect Skin does not conduct animal testing and does not work with suppliers who do.

Our products are formulated and manufactured in Spain under strict quality controls and in compliance with European cosmetics regulations.

All packaging indicates the period after opening (PAO, open jar symbol) and, where applicable, the expiry date. Always check the packaging for safe use.

No. Y.5 Perfect Skin formulas are free from parabens, sulphates and silicones. We prioritise high-efficacy, high-tolerance actives selected for their safety profile and clinically supported results.

No. You can buy as a guest without registering. With an account you will also be able to view order history, download invoices and manage returns from one place.

We accept credit and debit cards, Apple Pay, Amazon Pay, Link and Klarna. Stripe may show other regional methods depending on the country, currency, amount and device.

Yes. All payments are processed through Stripe with SSL/TLS encryption. We do not store any card data on our systems.

Yes. You will find the PDF invoice in each order's details under My orders.