1. Seller and contact
The seller is Judit Fernández Irizabal, Spanish tax number 20188278-M, trading as Y.5 Perfect Skin, at calle Ruamayor, 3, 39008 Santander, Cantabria, Spain.
Support and returns portal: https://www.y5perfectionskin.com/en/soporte-pedido. Complaints: soporte@y5perfectionskin.com. Returns: devoluciones@y5perfectionskin.com. Telephone: +34 942 22 69 24, Monday to Friday, 10:00-13:00 mainland Spain time, excluding public holidays.
The portal is preferred because it links communications to the order. Automated mailboxes do not accept replies. Other legally valid channels remain available.
2. Products, availability and price
These terms govern one-off consumer purchases. Only destinations and deliveries shown as available at checkout can be contracted.
Product pages and labels provide characteristics, quantity, ingredients, directions, warnings and price. Adding to the basket does not reserve stock.
The currency is euro. Products, quantities, discounts, taxes, delivery and total are shown before payment. No optional charge is added without express agreement.
- If a paid product cannot be supplied, Y.5 informs and refunds the relevant amount without undue delay.
- No substitute is sent without agreement.
3. Payment and contract formation
Payment is processed through methods offered by Stripe. Y.5 does not store full card details. A rejected or incomplete payment does not confirm an order.
Before payment you can correct details, change the basket, choose delivery and review the total. Accepting the terms and pressing the payment button requests the purchase and creates an obligation to pay.
The purchase is confirmed when payment completes and Y.5 records and communicates the order. You receive an individual summary and durable copy of accepted terms.
4. Contract evidence and invoice
Y.5 keeps evidence linked to the order. You may request a copy after proportionate identity verification. Losing support or return codes does not remove rights.
An invoice is separate from confirmation. It is emailed only after express consent to electronic receipt. The request identifies the recipient and withdrawal route. Consent may be withdrawn for future deliveries and a paper invoice requested without charge.
5. Delivery
Normal preparation takes 1 to 2 business days after payment, Monday to Friday excluding public holidays applying to the Santander preparation centre. Transit starts when the carrier physically accepts the parcel.
Service, price and estimate are shown before payment. Creating a label is not acceptance. Unless otherwise agreed, delivery occurs without undue delay and within 30 calendar days.
6. Support, guarantees and law
Questions and complaints can be opened through the portal. If codes are lost or the portal is unavailable, use the stated email or telephone; a valid notice keeps its date and effect.
Products have the applicable statutory conformity guarantee. Cosmetic nature, storage, expiry and period after opening do not exclude genuine defects.
Spanish law applies without removing mandatory consumer protections. Jurisdiction follows applicable law. The order keeps the version effective when payment is confirmed.